Terms & Conditions
Pricing
Orders are accepted on the basis that they will be invoiced at the prices and terms in effect at the time the orders are received.
If tax is required under any law, it shall be added to your invoice.
Payment Terms
Visa or Mastercard credit cards, bank transfers, checks, money orders, cash, and cashier’s checks are all acceptable payment options.
Approved accounts are Net 30 days with credit approval. All other accounts, and all accounts outside California, will be prepaid or on a C.O.D. basis.
Past due payments are subject to a 1.5% monthly (18% annual) interest charge plus court fees.
Delivery/Shipping
Orders will be shipped expeditiously, freight collect, via standard UPS ground service or common carrier, unless otherwise specified.
We must receive payment in full before we release the products for out-of-state orders. Otherwise, such orders will be shipped on a C.O.D. basis.
The customer is responsible for freight insurance and/or other shipping-related charges.
Return/Exchange
There are NO returns/exchanges after thirty (30) days from the invoice date. All returned or exchanged materials must be accompanied by the original receipt and MUST be in their original unfinished condition. A twenty percent (20%) restocking charge applies to ALL returned materials.
Special Orders
Unique custom designs created to your specifications are available in most species of wood at affordable prices. A 50% deposit is required before special order work can commence.
The customer agrees to be solely responsible for any copyright liabilities that arise from special/custom orders.
Warranty
We are proud to warrant our quality products against manufacturing defects. Because each piece of our carvings is crafted individually by hand, the final dimensions and shape of the finished products will have minute differences from what is shown in our catalog. Occasionally, glue joints, where applicable, will appear on some larger carvings. Visible color variations, mineral stains, and pin knots are natural occurrences due to the basic nature of wood and therefore are NOT covered by the warranty. In addition, labor costs and other losses are not covered under the warranty.
Customer Service & Claims
Internet Sales Policy
The Alston manufacturer warranty applies only when the Alston product purchase is made directly through an authorized Alston product dealer. Online sales of Alston products are not covered by the manufacturer warranty.
Any Alston product sale that has been misrepresented by the retailer/seller, including, but not limited to, returns, off-color, or manufacturer defect resale, is not covered by the manufacturer warranty.
Claims Process
All claims must be filed within the warranty coverage period and go through the product retailer where the product was purchased.
The original purchase receipt must be submitted with the warranty claim.
Alston Inc. reserves the right to have an Alston representative inspect the product, remove samples for technical analysis, and request proof that pre-installation, installation, and care and maintenance are in accordance with Alston requirements.
If any portion of your product should fail with respect to applicable warranty provisions, Alston Inc. will repair, refinish, or replace the product at its sole discretion.
Should you have any questions or concerns regarding your product, please contact Alston Inc. at 1 (909) 287-0668.
Save Your Original Receipt!
Save your original purchase receipt to protect your product warranty! Document your purchase and save this information for future reference.
Make sure that you have recorded the following information:
- Date of Purchase
- Product Name & SKU
- Seller/Retailer Name
- Seller/Retailer Address
- Seller/Retailer Phone