Patented Hybrid Engineered Hardwood Flooring Support Pack

Carefully read over the entire instructions before proceeding with actual installation. If you do not accept the terms and conditions of this warranty, please do not install Alston flooring.

Pre-Installation Satisfaction Guarantee

Alston has adopted the highest possible manufacturing standards for its premium floors, well within the limitations of natural materials. Based on accepted industry standards, defect tolerances and variances of a maximum of 5% are allowed. These allowances cover natural defects within the raw materials themselves and/or defects that may occur when working specifically with natural materials.

Within 30 days of purchase, prior to installation, the Installer/Owner should perform a detailed product quality inspection. The User/Installer/Homeowner has the final responsibility for the inspection and acceptance of the quality, grade, workmanship, surface finish, color, and visual aspects of Alston’s flooring prior to installation. This responsibility also applies in his/her/their absence from the location of the installation(s). The Installer must also use the product selectively and methodically. Floor material must be carefully checked and judged prior to installation; never install any damaged or visually defective boards. If for any reason the flooring is not acceptable at the time of final inspection, please DO NOT install the flooring, and contact the seller or Alston immediately; we will exchange the material until you are 100% satisfied. However, once any boards are installed, even with defects, they are deemed accepted by the User/Installer/Homeowner.

Installation Guide

Installation General Guidelines

Pre-Installation

Your expert Installer should evaluate the jobsite before the Alston hardwood flooring is delivered. This includes detecting and correcting possible jobsite and subfloor issues that might affect the hardwood flooring once it is delivered and installed.

Alston also recommends that the Owner remove valuables from the installation area, including, but not limited to, artwork mounted on walls, fragile decorations, and other personal items. Alston Inc. is not liable for losses and damages, accidental or otherwise, caused by the Installer and/or subcontractors.

Alston’s manufacturer warranty does not cover flooring failures resulting from a failure to perform required pre-installation and installation procedures, including, but not limited to, Owner/User/Installer negligence, accidental or otherwise.

Jobsite Conditions

Owner/User and Installer are responsible for ensuring that exterior grading is complete, with surface drainage offering a minimum drop of 3″ in 10′ to direct exterior water sources away from the structure where the flooring will be installed.

Owner/User and Installer should ensure that the “grade” where the hardwood flooring will be installed is appropriate for its construction:

Alston Patented Hybrid Engineered Hardwood floors are approved for below-grade, on-grade, and above-grade installation. Below-grade installations require a floating installation method.

The jobsite should be enclosed and climate-controlled. HVAC systems must be fully operational, with a consistent room temperature of 65°F–85°F and relative humidity levels of 35%–55%, for a minimum of 3 days (72 hours) before the flooring is delivered or installed.

Alston hardwood floors are not recommended for use in areas subject to repeated moisture exposure and possible water overflow, such as kitchens, bathrooms, and/or laundry rooms.

To eliminate potential trade-related damage, Alston recommends that its hardwood flooring be one of the last jobs completed. Drywall taping, wall painting, and other “wet” work should be completed and thoroughly dry prior to installation of hardwood flooring.

Subfloor Conditions

The quality and preparation of the subfloor is critical to the successful installation of Alston hardwood flooring.

Subfloors must be structurally sound, clean, and free of all debris, staples, nails, wax, grease, paint, sealers, old adhesives, and other substances that may prevent a successful installation. Subfloors should be level and flat to 3/16″ per 10′ and must remain dry all year round. Subfloor moisture content must not exceed 3.5% for concrete or 12% for wood, plywood, or OSB/particleboard.

Acceptable Subfloor Types

CDX plywood
OSB/particleboard – must be structurally sound. (Only floating or glue-down installation methods are recommended.)
Concrete – must be over 60 days old, with a minimum compressive strength of 3000 PSI.

Wood Subfloor Must Be:

Clean, dry, and well secured.
Nailed or screwed down every 6 inches along the joists to remove squeaking.
Level and flat to 3/16″ per 10′, with high spots sanded down and low spots filled with a leveling compound. Leveling material should provide a structurally sound subfloor.
Properly tested and documented for moisture content prior to flooring installation. Make sure subfloor moisture content is within 4% of the flooring products.

Concrete Subfloor Must Be:

Clean and free of paint, sealers, adhesives, or other debris. If present, concrete sealer must be removed by grinding and sanding.
Fully cured for at least 60 days prior to installation.
Installed properly, with a minimum 6-mil poly film moisture vapor barrier between the concrete and the ground.
Level and flat to 3/16″ per 10′, with high spots sanded down and low spots filled with a leveling compound. Leveling material should provide a structurally sound subfloor.
Dry all year round. Do not install hardwood flooring over concrete if it will not remain dry at all times, and its moisture content must not exceed 3.5%.
Properly tested and documented for concrete moisture content prior to flooring installation.

Subfloor Moisture Testing Requirements

Moisture testing of the jobsite and subfloors is critical to a successful hardwood flooring installation. Visual checks are not reliable.
If subfloor moisture exceeds acceptable levels, the source(s) of this moisture must be corrected before the hardwood flooring is delivered to the jobsite.
Excess moisture detected in the subfloor requires the use of a moisture barrier product, including but not limited to PVC vinyl sheet (felt-backed, with a vinyl wear layer) or, for concrete subfloors, a moisture retardant product or moisture barrier adhesive that is approved as a concrete sealant for use in hardwood flooring installation.

Acceptable Subfloor Moisture Testing Methods Include*

Calcium Chloride Test. The maximum moisture transfer must not exceed 3 lbs/1000 square feet with this test.
Tramex Concrete Moisture Encounter Meter. Moisture reading should not exceed 4.5 on the upper scale.
Relative Humidity Probe Test. Maximum moisture reading is 75%.

*Please record and keep records of the following readings*

Concrete Subfloor Test Method Used*

Calcium Chloride (ASTM F1869)
RH (ASTM F2170-02) 1869
Electronic Meter (Tramex, Wagner, or equivalent)

Concrete Subfloor Moisture Reading*

% Moisture Content of Concrete Subfloor

A “dry” slab, as defined by these tests, can still become wet at other times of the year. These tests do NOT guarantee a dry slab. All concrete slabs should have a minimum 6-mil poly film moisture barrier between the ground and the concrete.

Wood Subfloor Moisture Content*

% Moisture Content of Wood Subfloor at time of install (to be within 4% of the flooring products)

Ambient Temperature and Relative Humidity Requirements

The jobsite should be evaluated for a consistent room temperature of 65°F–85°F with relative humidity levels of 35%–55%. These levels must be maintained before, during, and after installation for the life of the installed hardwood flooring.

*Flooring failures that are a consequence of not maintaining required ambient temperature levels and RH levels at all times are not covered by the manufacturer warranty.

Once Your Flooring Arrives

Important steps must be taken prior to installation and are the responsibility of the Owner/User & Installer. These steps include, but are not limited to: product inspection and acceptance; proper handling and storage of the flooring/flooring cartons on-site; hardwood floor acclimation; and individual plank inspection/selection and carton blending, with aesthetic attention given to character, grade, color variation, and milling variation, and with sufficient quantity on hand to complete the job, including the waste factor.

Alston hardwood floors are a product of nature, with naturally occurring imperfections in line with an industry-accepted standard rate of approximately 5% of the total flooring purchased, including, but not limited to, finish imperfections, grading and color variations, milling, and general cutting waste. Individual planks may also be affected by dye lot variations due to the staining process. The User/Installer/Homeowner has the final responsibility for inspection and acceptance prior to installation.

Product Inspection and Acceptance

It is the responsibility of the Owner/User & Installer to verify that the flooring delivered is what the Owner/User expected before proceeding to installation. This can be accomplished by randomly inspecting boards from 2–3 different cartons.

DO NOT proceed to installation if the flooring product is not what was expected by the Owner/User.
Do not continue opening cartons, and do not discard cartons that were opened during inspection. Immediately notify the Alston retailer where the flooring was purchased that there is a problem with your flooring delivery! Once any floorboards are installed, even with defects, they are deemed accepted by the User/Installer/Homeowner. Alston Inc. will not accept responsibility for the installation of hardwood flooring with visible manufacturing defects once the floorboards are installed.
During the installation process, the Owner/User & Installer are recommended to inspect and approve each piece that will be used in the flooring installation. The Installer must use reasonable selectivity and hold out or cut off pieces with defects that fall within manufacturing tolerance levels, whatever the cause.
Alston Inc. cannot honor claims due to a lack of on-site hardwood flooring inspection and acceptance by the Owner/User & Installer.

Handling and Storage

Once Alston flooring is delivered to the jobsite and inspected and accepted by the Owner/User & Installer, the flooring cartons should be stored on a dry, flat surface with good air circulation in the area where they will be installed. Keep cartons closed. When moving or handling cartons, care should be taken to prevent damage to the hardwood flooring inside.

Do NOT store cartons directly on concrete, in garages, in basements, near outside walls, or in areas where the temperature is uncontrolled. Damage caused by improper storage and handling of the hardwood flooring product is not covered by the manufacturer warranty.

Acclimation Process

Natural wood flooring material needs to reach a “moisture content equilibrium” with the surrounding environment where it will be installed. The process of reaching equilibrium is referred to as “acclimation.” Proper acclimation ensures that the wood flooring has adjusted to the area where it will be installed before installation begins. Alston requires a minimum of 72 hours of onsite acclimation time before installation.

Always store cartons on a flat, dry surface in the area where they will be installed.
There is no need to open cartons until the day of installation; protect them from moisture.
Jobsite MUST have a consistent room temperature of 65°F–85°F.
Jobsite MUST have relative humidity levels of 35%–55% before, during, and after installation.
Wood subfloor moisture content must be within 4% of the flooring products before starting installation.

Flooring cartons must be placed in the area where they will be installed and allowed to acclimate for a minimum of 3 days (72 hours). Do not open the flooring cartons or take out individual planks until acclimation has been achieved and the flooring is ready to be installed. Proper, consistent temperature and humidity levels in the installation area are the keys to the acclimation process.

The required room temperature and humidity levels must be maintained for the life of the hardwood floor installation.

Once acclimation has been completed, the Installer should evaluate and record the moisture content of the hardwood flooring in relation to the subfloor.

Acclimation Moisture Readings*

% Moisture Content of Subfloor
% Moisture Content of Hardwood
% Difference between Subfloor & Hardwood

*The Installer/Owner should document that all pre-installation requirements have been met before proceeding to installation, including, but not limited to, moisture testing and recording testing results using photos with location, date, time, and initials of the Installer on each area of subfloor evaluated. The Owner should retain this documentation with this guide for future reference.

The National Wood Flooring Association (nwfa.org) provides a “Jobsite Checklist” to help with this task. (NWFA Installation Guidelines, Section IV, Appendix M)

Installation

Installation constitutes acceptance of the hardwood flooring product and assures that all pre-installation requirements outlined here have been satisfied.

Installation is the responsibility of the Owner/User and Installer. Only an experienced, licensed/certified hardwood floor installer should perform your Alston hardwood floor installation. NWFA Certified hardwood flooring installers normally provide a warranty period for their installation work. Installation and jobsite-related failures are not covered by the manufacturer warranty.

For best results, Alston recommends that its hardwood flooring be installed by a National Wood Flooring Association (NWFA) Certified Professional (nwfa.org).

Planning and Layout

For aesthetic purposes, hardwood flooring is often laid to the longest wall. However, the Owner/User, in consultation with the Installer, should make the final decision about which direction the planks will run before proceeding to installation. Alston also recommends staggering plank end joints a minimum of 10″–12″ during installation to achieve an overall random appearance, but other patterns can be employed if desired by the Owner/User, and doing so is the responsibility of the Installer.

Regarding Cabinets and Kitchen Islands

Wood flooring should NEVER be installed under cabinets or kitchen islands. Doing so will void the manufacturer warranty.

Important! The Installer should blend planks from different cartons to ensure an aesthetically pleasing color and shade mixture throughout the installation area.

Starting Installation

The tools generally needed for installation are: handsaw or power saw, hammer, crowbar or pull bar, tape measure, pencil, chalk line, wood or plastic spacers, tapping block, carpenter’s square, adhesive trowel, and a quality adhesive approved for hardwood flooring.

Installation should begin next to an outside wall, as it is usually the straightest wall and is used as a reference point in establishing a straight working line. A good way to establish a working line is to measure an equal distance from the wall at both ends and snap a chalk line.
Undercut or notch out door casings to fit the flooring thickness by placing a piece of flooring on the subfloor as a height guide for sawing.
Remove door thresholds and base moldings and replace them after flooring installation. Always leave at least 1/2″ expansion space between flooring and all walls and vertical objects.
Measure the distance from the wall at the width of the plank plus another 1/2″ for an expansion space when establishing your working line. It is advisable to dry lay a few rows before proceeding with installation to confirm your directional layout decision and working line. Adjustment of the working line may be necessary if the outside wall or other working line reference is out of square. This can be done by scribe cutting the first row of planks to match the wall, creating a straight working line.
Installation of wood flooring over a raised foundation/crawl space will require a black 6-mil plastic membrane to cover the entire exposed dirt area under the crawl space. Please ensure that adequate cross-ventilation vents are not blocked.
Please refer to “Special Instructions for Installations Over Radiant Heat Systems” for wood installation over radiant heat.

Glue Down Installation

All required pre-installation testing and preparation must be completed before proceeding. If moisture problems were detected during the pre-installation phase, a moisture barrier or special adhesive with a built-in moisture barrier should be used.

Acceptable Subfloors

CDX plywood
OSB/particleboard – must be structurally sound.
Concrete – with a minimum compressive strength of 3000 PSI

Adhesive Requirements

Only use Alston-approved urethane-based flooring adhesive for hardwood flooring. The use of a cheaper flooring adhesive other than urethane-based flooring adhesives may lead to flooring failure and void the manufacturer warranty. Please follow the instructions provided by the adhesive manufacturer(s) carefully.

Allow for adequate cross ventilation when working with flooring adhesive.
Allow proper set time before affixing the hardwood floor planks.
Use the adhesive manufacturer’s recommended size/type spreading trowel.
Spread adhesive per the flooring adhesive instructions provided by the adhesive manufacturer.

Important! Only use 3M OCBT tape (Orange Core Blue Tape for Delicate Surfaces). Other adhesive/masking tape applied directly to the hardwood floor surface, and OCBT tape left on the floor surface for more than 24 hours, may damage the factory finish and void the manufacturer warranty.

Starting Installation

Using the proper size/type trowel, held at a 45° angle, spread hardwood flooring adhesive as recommended by the adhesive manufacturer, starting at the outside wall.
Once adhesive has set, lay the first row of flooring with the groove facing the wall. Use a hammer and tapping block to tap against the tongue side to pull planks together. When near a wall, use a crowbar or pull bar to close end joints.
Never tap against the groove side or the end joints of the plank, as doing so will damage the flooring finish and void the manufacturer warranty.
Use wood wedges at walls to maintain the required 1/2″ expansion space from the hardwood flooring plank.
To ensure that plank end joints are not too close to each other in adjacent rows, it is best to rack out 3 to 4 rows as installation proceeds. Allow a minimum of 10″ to 12″ between end joints in adjacent rows.
When the first section is completed, continue by repeating the process, checking plank alignment with the working line, section by section until installation is complete.
Be careful not to shift the installed floor on the wet adhesive. If needed, weights can be used to hold flooring planks in place at the perimeter until the adhesive cures.
As each plank is laid, check for and remove excess flooring adhesive or spills immediately. Failure to remove excess flooring adhesive or spills from the flooring surface will damage the factory finish and void the manufacturer warranty.
When wiping up excess T&G glue or spills, use a dry or damp soft cloth. Do not use harsh adhesive-removing chemicals on the hardwood flooring surface, as doing so will damage the finish and void the manufacturer warranty.
As installation proceeds, cut the last plank in each row, allowing for the required 1/2″ expansion space. Use a crowbar or pull bar to install the last plank, ensuring a tight fit.
Leave the 1/2″ expansion wedges in place until the flooring adhesive is fully dry.
Do not allow foot traffic for at least 8 hours, and allow a minimum of 24 hours before heavy furniture is moved onto the hardwood flooring.

Finishing the Job

Remove the 1/2″ expansion spacers from the perimeter.
Install or reinstall base and/or quarter round moldings to cover the expansion space.
Install transition pieces such as reducer strips and T-moldings as needed.
Clean and remove all dirt and debris from your new floor by dry dust mopping.
Follow “Floor Care and Maintenance” instructions to ensure the longevity and lasting beauty of your new Alston hardwood floor.

Important! Adhesive/glue that comes in contact with the surface of the finished floors will damage the finish and needs to be cleaned up with a clean towel before it dries. Once dried, the use of adhesive/glue removal products on finished floors, including, but not limited to, acetone and paint thinner, could damage the finish. Alston Inc. will not be liable for damages that are the result of a failure to prevent adhesive/glue exposure or the use of adhesive/glue removal products.

It’s a good idea to save a few extra boxes of the materials in case of accidental damage. Planks can be replaced or repaired by a flooring professional.

Staple or Nail Installation

All required pre-installation testing and preparation must be completed before proceeding. If moisture problems were detected during the pre-installation phase, a moisture barrier should be in place.

Acceptable Subfloor Type

A minimum of 5/8″ thick CDX plywood

Staple or nail installation may be successful over existing vinyl, but not SPC products, provided that:

The subfloor is properly attached to the joists and in good condition.
The subfloor is NOT particleboard or OSB.
The staple or nail penetration is not significantly lessened due to the thickness of the existing vinyl.

Underlayment Recommendation

Felt paper
Cork
Underlayment padding less than 1.5mm thick

Important!

Test, adjust, and maintain correct air pressure for the pneumatic nail gun so nails/staples do not break the tongue on the flooring planks.
The recommended length for the staple or nail is 1-1/2″, with a spacing of 4″–6″ along the length of the plank and 2″ from each end.
Any plank damaged by the process of stapling or nailing should be pulled up and replaced with a new plank before proceeding.
Flooring damaged during the staple or nail installation process is not covered by the manufacturer warranty.
Only use 3M OCBT tape (Orange Core Blue Tape for Delicate Surfaces). Other adhesive/masking tape applied directly to the hardwood floor surface, and OCBT tape left on the floor surface for more than 24 hours, may damage the factory finish and void the manufacturer warranty.

Warranty limitations for staple-down or nail-down installations: Our hardwood flooring products are not recommended to be stapled down or nailed down to OSB/particleboard subfloors. Only plywood subfloor is allowed using staple-down/nail-down methods. Some squeaking, crackling, or popping noises are to be expected due to subfloor movement when stapling or nailing the flooring over a plywood substrate.

Starting Installation

Use wood wedges at walls or obstructions to maintain the minimum required 1/2″ expansion space from the hardwood flooring plank.
Staple or nail the first row of flooring with the groove facing the starting wall, stapling or nailing at 4- to 6-inch spacing increments. Using a quality T&G glue product, glue the joint ends of each plank for added strength if desired, and then use a tapping block to ensure a tight bond between planks.
As each plank is stapled or nailed with a spacing of 4″–6″ along the length of the plank and 2″ from each end, check for and remove excess T&G glue or spills immediately. Failure to remove excess T&G glue or spills from the flooring surface will damage the factory finish and void the manufacturer warranty.
To ensure that plank end joints are not too close to each other in adjacent rows, it is best to rack out 3 to 4 rows as installation proceeds. Allow a minimum of 10″ to 12″ between end joints in adjacent rows.
When the first section is completed, continue by repeating the process, checking plank alignment with the working line, section by section until installation is complete.
When wiping up excess T&G glue or spills, use a clean, dry or slightly damp soft cloth while the glue is still wet. Do not use paint thinner or harsh adhesive-removing chemicals on the hardwood flooring surface, as doing so may damage the finish and void the manufacturer warranty.
As installation proceeds, cut the last plank in each row, allowing for the required 1/2″ expansion space.
Use a crowbar or pull bar to install the last plank, ensuring a tight fit.

Finishing the Job

Remove the 1/2″ expansion spacers from the perimeter.
Install or reinstall base and/or quarter round moldings to cover the expansion space.
Install transition pieces such as reducer strips and T-moldings as needed.
Clean and remove all dirt and debris from your new floor by dry dust mopping.
Follow “Floor Care and Maintenance” instructions to ensure the longevity and lasting beauty of your new Alston hardwood floor.

It’s a good idea to save a few extra boxes of the materials in case of accidental damage. Planks can be replaced or repaired by a flooring professional.

Floating Installation

All required pre-installation testing and preparation must be completed before proceeding. If moisture problems were detected during the pre-installation phase, a moisture barrier should be in place.

Acceptable Subfloors

CDX plywood
OSB/particleboard – must be structurally sound
Concrete – with a minimum compressive strength of 3000 PSI (6-mil poly film is required)

Underlayment Recommendations

Rubber
Cork
Foam padding not more than 2mm thick

Important!

Please ensure that you leave a minimum of 1/2″ expansion space around the entire perimeter.
Only use 3M OCBT tape (Orange Core Blue Tape for Delicate Surfaces). Other adhesive/masking tape applied directly to the hardwood floor surface, and OCBT tape left on the floor surface for more than 24 hours, may damage the factory finish and void the manufacturer warranty.
Leave expansion space wedges in place for a minimum of 8 hours to allow the T&G glue to fully dry.
Do not allow foot traffic for a minimum of 8 hours, and allow a minimum of 24 hours before heavy furniture is moved onto the hardwood flooring.

Starting Installation

Begin by laying the first row of flooring with the groove side facing the starting wall.
Use a hammer and tapping block to tap against the tongue side to pull planks together to ensure a tight fit. When near a wall, use a crowbar or pull bar to close end joints.
Never tap against the groove side or the end joints of the plank, as doing so will damage the flooring finish and void the manufacturer warranty.
Use wood wedges at walls or obstructions to maintain the required 1/2″ expansion space from the hardwood flooring plank.
To ensure that plank end joints are not too close to each other in adjacent rows, it is best to rack out 3 to 4 rows as installation proceeds. Allow a minimum of 10″ to 12″ between end joints in adjacent rows.
Apply a continuous bead of quality T&G glue in the top portion of the groove along the side and end joints of each plank to ensure a strong bond between them. Also apply a small amount of T&G glue 4-6 apart on the exposed tongue side of the plank.
As each plank is installed, check for and remove excess T&G glue or spills immediately. Failure to remove excess T&G glue or spills from the flooring surface before it dries will likely damage the flooring finish and void the manufacturer warranty.
Use 3M Orange Core Blue Tape for Delicate Surfaces to tape the boards in place until the T&G glue is dry, but for no more than 24 hours.
When wiping up excess T&G glue or spills, use a clean, dry or slightly damp soft cloth while the glue is still wet. Do not use paint thinner or harsh adhesive-removing chemicals on the hardwood flooring surface, as doing so may damage the finish and void the manufacturer warranty.
As installation proceeds, cut the last plank in each row, allowing for the required 1/2″ expansion space. Use a crowbar or pull bar to install the last plank, ensuring a tight fit.

Finishing the Job

Remove 3M Orange Core Blue Tape for Delicate Surfaces from the top of the boards within 24 hours.
Remove the 1/2″ expansion spacers from the perimeter.
Install or reinstall base and/or quarter round moldings to cover the expansion space.
Install transition pieces such as reducer strips and T-moldings as needed.
Clean and remove all dirt and debris from your new floor by dry dust mopping.
Follow “Floor Care and Maintenance” instructions to ensure the longevity and lasting beauty of your new Alston hardwood floor.

It’s a good idea to save a few extra boxes of the materials in case of accidental damage. Planks can be replaced or repaired by a flooring professional.

Special Instructions for Installations Over Radiant Heat Systems

All required pre-installation testing and preparation must be completed before proceeding. If moisture problems were detected during the pre-installation phase, an approved moisture barrier must be in place.

It is the Owner/User & Installer’s responsibility to ensure that the hydronic radiant heat system is installed and operating properly per the radiant heat manufacturer’s instructions. Please make sure the system is not on the same circuit as other floor covering types (which may allow higher temperatures) before proceeding to the hardwood floor installation.

Radiant heat systems must be designed and controlled specifically for hardwood flooring by the system manufacturer, and include an outside temperature probe and thermostat, as well as surface temperature controls. A humidification system is required to maintain an indoor room temperature of 65°F–85°F and indoor relative humidity of 35%–55% at all times to avoid excessive drying of the wood flooring. In addition, the surface temperature of the floor should never exceed 82°F. Throughout the life of the floor, only daily increments of 3 to 5 degrees can be used when adjusting the system temperature, whether upward or downward. Failure to do so will cause excessive heat damage and shrinkage in the hardwood flooring and void the manufacturer warranty.

Flooring failures due to improperly installed hydronic radiant heat systems are not covered by the Alston manufacturer warranty.

Approved Alston Hardwood Flooring over Radiant Heat

Oak and Walnut products only

Approved Radiant Heat Type

Hydronic radiant heat systems only

Installation Method

Floating installation method with T&G glued only

Acceptable Subfloors

CDX plywood
Concrete – with a minimum compressive strength of 3000 PSI

Underlayment Recommendation

Cork
Underlayment padding less than 1.5mm thick

Approved Hydronic Radiant Subfloor Systems

Aluminum hangers
Channel aluminum board
Sleeper systems
Lightweight thermal mass concrete with a minimum 3000 PSI compressive strength
1-1/8″ T&G Warm board

Heating Control Requirements

Radiant heat installations must have a heat control system that helps maintain a constant baseline temperature and prevents overheating. Radiant heat surface temperatures that exceed 82°F will damage the hardwood flooring and void the manufacturer warranty.

Alston requires that an exterior probe and thermostat be installed and working at all times. Unlike conventional heating systems that switch on as needed, radiant systems work most effectively with hardwood flooring if the heating process is gradual, with small, incremental increases in relation to outside temperature.

Radiant Heating System Acclimation Process

Newly installed radiant heat systems should be fully tested and running at a set temperature between 65°F and 72°F for a minimum of 4 weeks prior to flooring delivery, acclimation, and installation.
Previously installed systems should be fully pressure tested, properly maintained, and set to room temperature (65°F–72°F) for at least 7 days prior to flooring delivery, acclimation, and installation.
Use an incremental control strategy that brings the subfloor through temperature changes gradually. This incremental strategy should include the unit being turned on at least 3 days prior to installation at a temperature of 70°F, then raised to 82°F for a period of 4 more days. The installation site should be aired out every day to allow excess humidity to exit the structure.
Once the radiant heat acclimation process is complete and the flooring is ready to be installed, turn off the radiant heat system 24 hours prior to installation, and keep it off in the installation zone for the duration of the installation period.
Check wood subfloors to ensure the moisture content is less than 12%, using an accurate wood moisture meter.
The pH level of concrete subfloors should register between 6 and 9 on a 14-point pH scale.

Special Requirements: Under-Floor Heat Sensors

As a condition of the product warranty, approved under-floor heat sensors (available from Alston) MUST be installed under the flooring. In the event of a claim, these under-floor sensors will be used to determine whether excessive heat levels were applied to the floor. A minimum of ONE (1) under-floor sensor per 200 sq ft of flooring should be used for each job. Place sensors directly onto the subfloor surface prior to installing any vapor barrier or underlayment. Space sensors evenly around the installation areas and near the electrical outlets for easy retrieval. The sensors must be installed as follows:

Wrap each of the sensors in plain white paper. Make sure the white paper completely covers the sensors.
Fold a 48″ length of duct tape in half lengthwise, enclosing the paper-wrapped sensors at one end. Ensure the duct tape completely encloses the sensors. Make note of the sensor’s position in the duct tape strip.
Place the duct tape strip with enclosed sensors directly on the subfloor. Sensors must be installed face down, with the number side facing the subfloor. Position duct tape strips so that they run perpendicular to the wall and the sensor is approximately 45″ out from the wall. Leave 2–3″ of tape extending up the wall so that it will be covered by the flooring and moldings and be easy to retrieve. To aid recovery, position the strip so the tabs are near an electrical outlet.
Record the exact locations of installed sensors on a diagram. Keep this record in a safe place with the product receipt and warranty registration form. In the event of a claim, a copy of this diagram must be given to the manufacturer.
Proceed with installation of flooring according to our floating installation instructions.

Preparing for Installation over Radiant Heat Systems

Radiant heating systems create a dry heat that can lower interior humidity levels. Use of a humidification system is required. Alston recommends adding a separate humidifier to the HVAC system to ensure that environmental conditions are maintained at a temperature of 65°F–85°F and relative humidity of 35%–55% at all times. In addition, the surface temperature of the floor should never exceed 82°F.

The Installer should test the hydronic heating system and check that all radiant heat requirements have been met before proceeding to installation:

Hydronic Radiant Heat System
Hybrid Oak or Walnut Product
Floating Installation Method
Exterior Thermostat and Probe Installed
Sensor Attached to Heating Unit
Radiant Heat Acclimation Completed
Separate HVAC Humidifier
Radiant Heat System Working Properly
Alston-approved under-floor heat sensors installed, ONE (1) sensor per 200 sq ft

Starting Installation

Begin by laying the first row of flooring with the groove side facing the starting wall.
Use a hammer and tapping block to tap against the tongue side to pull planks together to ensure a tight fit. When near a wall, use a crowbar or pull bar to close end joints.
Never tap against the groove side or the end joints of the plank, as doing so will damage the flooring finish and void the manufacturer warranty.
Use wood wedges at walls or obstructions to maintain the required 1/2″ expansion space from the hardwood flooring plank.
To ensure that plank end joints are not too close to each other in adjacent rows, it is best to rack out 3 to 4 rows as installation proceeds. Allow a minimum of 10″ to 12″ between end joints in adjacent rows.
Apply a continuous bead of quality T&G glue in the top portion of the groove along the side and end joints of each plank to ensure a strong bond between them. Also apply a small amount of T&G glue 4-6 apart on the exposed tongue side of the plank.
As each plank is installed, check for and remove excess T&G glue or spills immediately. Failure to remove excess T&G glue or spills from the flooring surface will damage the flooring finish and void the manufacturer warranty.
Use 3M Orange Core Blue Tape for Delicate Surfaces to tape the boards in place until the T&G glue is dry, but for no more than 24 hours.
When wiping up excess T&G glue or spills, use a dry or damp soft cloth. Do not use paint thinner or harsh adhesive-removing chemicals on the hardwood flooring surface, as doing so will damage the finish and void the manufacturer warranty.
As installation proceeds, cut the last plank in each row, allowing for the required 1/2″ expansion space. Use a crowbar or pull bar to install the last plank, ensuring a tight fit.

Important!

NEVER let the wood flooring surface temperature be above 82°F.
Operate the radiant heating system at the lowest possible temperature required to achieve a comfortable living environment. A lower heat setting will also ensure more even heating throughout the zone.
Once installation is complete, turn the radiant heating system on immediately to achieve further acclimation of the flooring to the installation site. Avoid dramatic temperature changes by bringing the temperature up gradually in 3°F–5°F daily increments.
Leave expansion space wedges in place for a minimum of 8 hours to allow the T&G glue to fully dry.
Do not allow foot traffic for a minimum of 8 hours, and allow a minimum of 24 hours before heavy furniture is moved onto the hardwood flooring.
Only use 3M OCBT tape (Orange Core Blue Tape for Delicate Surfaces). Other adhesive/masking tape applied directly to the hardwood floor surface, and OCBT tape left on the floor surface for more than 24 hours, may damage the factory finish and void the manufacturer warranty.

Finishing the Job

Remove 3M Orange Core Blue Tape for Delicate Surfaces from the top of the boards.
Remove the 1/2″ expansion spacers from the perimeter.
Install or reinstall base and/or quarter round moldings to cover the expansion space.
Install transition pieces such as reducer strips and T-moldings as needed.
Clean and remove all dirt and debris from your new floor by dry dust mopping.
Follow “Floor Care and Maintenance” instructions to ensure the longevity and lasting beauty of your new Alston hardwood floor.

It’s a good idea to save a few extra boxes of the materials in case of accidental damage. Planks can be replaced or repaired by a flooring professional.

Protection During Construction or Remodeling

Installation of flooring should start only after the jobsite has been cleaned and cleared of other trades. However, if other trades are working at the jobsite, or afterwards, the flooring should be completely covered by a clean, dry, plain, uncoated cardboard or heavy bond paper floor protector to help protect the finish of the floor.

Before covering, the hardwood flooring should be cleaned to remove grit, dust, and other abrasive debris, and thoroughly dried.

When covering the hardwood flooring area, the proper covering material should overlap the adjoining paper by 4 inches and be secured with masking tape applied to the covering material only. It should then be secured at perimeter walls or baseboards to prevent the covering from moving or shifting and to ensure that the tape itself, construction debris, drywall dust, and/or wet paint does not penetrate to the flooring below.

Do not use a wet cloth or wet mopping to remove drywall dust, as doing so will create a pasty residue that will damage the factory finish and void the manufacturer warranty.

Please be aware that adhesive/masking tape applied directly to the hardwood floor surface might damage the factory finish and void the manufacturer warranty.

Important! Do not cover Alston hardwood floors with plastic, red rosin, felt, wax paper, or previously used cardboard. Damage to the factory finish caused by the use of improper floor covering materials will void the manufacturer warranty.

Care & Maintenance

Alston hardwood floors have been produced with great attention to ensure the best possible quality and workmanship. The longevity of any hardwood flooring product is directly related to proper installation and a commitment to appropriate care and maintenance. It should be realized that wood is a natural product, with its own natural variations of grain, color, and characteristics, which are perfectly normal in any wood product. Wood is also a living material, which reacts to changes in climate and surroundings. During summer’s high humidity, wood absorbs moisture and expands. In winter, when the surroundings are heated, humidity drops, and wood releases its moisture and shrinks and contracts. Therefore, wherever any hardwood flooring is installed, the humidity in the room must be maintained at 35%–55% by the use of a humidifier and/or dehumidifier, and the room temperature kept between 65°F and 85°F by a heating or air-conditioning system. These conditions are good both for human health and for the well-being of the hardwood flooring. If humidity and temperature vary beyond the recommended settings (summer/winter) and no countermeasure is taken, this may cause problems and damage to the flooring that are not covered by the warranty.

Preventive Floor Care

Regularly sweep or vacuum the floor to prevent sand or other abrasives from accumulating and scratching the finish.
Place high-quality floor mats or area rugs with a soft felt backing near entrances and high-traffic areas to prevent loose dirt, debris, and other abrasive substances from being tracked directly onto the flooring surface. Do not use rubber-backed mats, as these will damage the factory finish and void the manufacturer warranty.
Hardwood flooring that is installed in the kitchen should be protected in areas subject to cooking splatter, spills, and water splashes. High-quality throw rugs with a soft felt backing should be placed in front of the cooktop, oven, sink, and dishwasher to protect the flooring finish.
Apply felt furniture pads to movable furniture, including but not limited to chairs, tables, sofas, and heavy furniture, to protect the hardwood factory finish. Barrel-type caster wheels or flat, wide wheels are recommended.
Pet claws can scratch even concrete, not to mention wood floors. Keep pet nails trimmed and filed to minimize scratches and indentations. Also cover high-wear areas that pets tend to frequent with throw rugs, as their claws can damage the floor.
Avoid letting excessive sunlight or artificial light fall directly on the surface for an extended period of time. UV rays and intense light may cause color changes on the wood’s surface. This is a natural and normal phenomenon in wood and is not covered under the warranty.
No spiked or high-heeled shoes should be worn on the floor. Such footwear can produce dynamic loads in excess of 1,800 pounds per square inch, even when worn by someone of slight or average build.
Never use products such as oil soap, traditional wax, mineral oil, polish, or other household cleaners or dusting products, or steel wool, for cleaning hardwood floors.
Do not allow cosmetic lotions or other oil-based products to come in contact with the wood finish.
Avoid using water and vinegar, soap-based cleaners, or wax on your hardwood floor, as they can dull or leave a film on the finish.
Do not wet mop hardwood floors. Avoid using mops/machines that introduce steam or external liquid to the floor, as excess moisture will damage the finish and void the manufacturer warranty.
Do not use a wet cloth to remove drywall dust from the oil finish hardwood flooring, as doing so will result in a pasty residue that will damage the flooring finish and void the manufacturer warranty.
Only use hardwood floor cleaning products specifically formulated for oil finish hardwood flooring. The use of cleaning products not intended for oil finish hardwood flooring will damage the factory finish and void the manufacturer warranty!

Important: Water spills, splashes, hot oil, or food debris that lands on an unprotected area of the hardwood flooring must be cleaned up immediately! Damage to the factory finish from a failure to protect it from hazards, including but not limited to water spills, hot oil, and food debris, is not covered by the manufacturer warranty!

Regular Care

Daily cleaning to remove debris from the flooring surface should be done with a soft microfiber mop, a soft broom, or a vacuum cleaner (raised beater or suction type) to remove any sand or dirt and avoid abrasion and scratches.
Wipe and dry up spills, hot oil/cooking splatter, or other moisture immediately. Never allow water to stand on the floor surface for any length of time.
Use Bona-X Wash & Care Floor Cleaner spray along with the Microfiber Mop Set to clean areas that have become soiled. Spray a small amount of cleaner on a soft dry cloth, then wipe to remove marks and dirt. This cleaner will not leave streaks or a film and can be used as often as desired.
Do not use harsh cleaning products, including but not limited to ammonia, acetone, alcohol, paint thinner, bleach, STP, abrasive cleaners, or furniture cleaners, on hardwood floors.

Important: Do not use products containing alcohol on Alston hardwood flooring. Most general cleaning products contain alcohol as a drying agent, and alcohol by its chemical nature will damage the factory oil finish and void the manufacturer warranty.

Heavy-Duty Cleaning and Rejuvenation

High-traffic or commercial flooring areas that become heavily soiled require deeper cleaning and oil finish rejuvenation periodically. Bona’s Spot Remover & Rejuvenating is an excellent product and can be used for this purpose.

Use a soft broom, vacuum cleaner (raised beater or suction type), or a soft microfiber mop to remove any sand or dirt.
Remove loose debris and clean with Bona-X Wash & Care Floor Cleaner spray.
Apply a small amount of Spot Remover & Rejuvenating Solution to a soft cloth or scotch pad and gently rub to remove dirt from the flooring surface.
Remove excess solution with a moist (not wet) microfiber cloth or the sponge side of the scotch pad.
Repeat this procedure for all flooring areas that require rejuvenation.

Scratches and Finish Touch-Up

Alston’s exclusive factory-matching Touch-Up Stains may be used to cover and blend gouges and surface scratches. Please contact your retailer for stains matching your floor color.

Board Replacement

Damaged planks can be individually replaced by an NWFA Certified Professional. Please contact your retailer/installer if such service is needed.

Recoat/Refinish

After some years, when the hardwood floor requires a recoat or refinishing, Alston Floors, Inc. recommends using the services of an NWFA Certified Professional (nwfa.org).

Important: Adhesive glue or tape that is used or left on the surface of the floor will damage the factory finish and void the manufacturer warranty. The use of any adhesive glue or tape removal product to remove adhesive glue or tape residue left on the surface of an oil finished floor, including but not limited to acetone and paint thinner, will damage the factory finish and void the manufacturer warranty. Alston Inc. will not be liable for damage caused by the use of adhesive glue or tape on its oil finish hardwood flooring, and/or by adhesive glue or tape removal products used to remove their residue.

It’s a good idea to save a few extra boxes of the materials in case of accidental damage. Planks can be replaced or repaired by a flooring professional.

Warranty

Residential Warranty

Pre-Installation Guarantee

Residential Limited Lifetime Structural Warranty

Alston Inc. warrants that its hardwood flooring products, in their original manufactured condition, will be free from manufacturing defects for the lifetime you own the floor. Manufacturing defects include defects in assembly, dimension, grading, lamination, and milling. Furthermore, Alston Inc. warrants that its hardwood flooring products, when properly installed with a quality urethane-based flooring adhesive/sealer system (use of non-urethane-based adhesives will void this warranty) and in accordance with our installation instructions, will not warp, twist, cup, or delaminate for the lifetime you own the floor, provided that the flooring is not subjected to excessive, extended contact with moisture or water, and provided that all installation instructions and precautions are followed.

It should be carefully noted, however, that wood is a living material, which reacts to climatic changes. In high humidity, wood absorbs moisture and expands; in low humidity, wood releases moisture, shrinks, and contracts. It is the responsibility of the end user to provide stable humidity between 35% and 55% by the use of a humidifier/dehumidifier (depending on the climatic conditions) to get the expected performance from the product. Any deformation of the flooring caused by the failure to provide the proper measures and the correct ambience is not covered by this warranty.

Limited 50-Year Residential Finish Warranty

Under normal residential conditions and use, and provided that our care and maintenance guidelines are strictly followed, Alston Inc. warrants that our factory finish will not wear through or peel off for fifty (50) years from the date of installation. Finish wear-through is defined as 100% finish removal over at least 5% of the total installed flooring area. Gloss reduction and surface scratches in the finish are not considered surface wear and therefore are not covered under this warranty. In the unlikely event that our finish wears through or peels off of the hardwood flooring, Alston Inc. will, at our option, either: (1) replace the affected plank(s); (2) recoat the affected area; or (3) refund the purchase price, prorated over the remaining years of this limited warranty, for the affected area only.

Moisture and Bonding Warranty

Alston Inc. warrants that its hardwood flooring products, when properly installed with a quality urethane-based flooring adhesive/sealer system and maintained according to our instructions, will not delaminate, cup, buckle, or warp due to normal, acceptable subfloor moisture. We will repair or replace, at Alston Inc.’s sole discretion, a portion or the whole floor for one-time damage caused by subfloor moisture problems. Other types of flooring adhesive systems are not tested with our products and could produce undesirable results; therefore, they are NOT recommended for the installation of our products. Use of flooring adhesive systems not recommended by Alston will void this warranty policy.

Regarding All Warranty Protections

In the unlikely event of product non-compliance with the above stated warranties, Alston, at its sole discretion, will repair, refinish, or replace such portions with the same product or another product of equal value to the original purchase. Alston Inc. shall not be responsible for any costs associated with the removal, refinishing, or replacement of any flooring products, or with the removal or replacement of cabinets, appliances, or any other fixtures or items that may need to be removed and replaced as a result of replacing any flooring products. If we are unable to correct the failure after a reasonable number of attempts, Alston Inc. will refund the cost of replacement materials ONLY for the portion of the floor that fails.

Warranty Regarding Labor Costs

Alston Inc. provides the following limited warranties for residential use, which extend to the original end user only (and to no other user or transferee) from the date of purchase of its hardwood flooring, when installed in full compliance with the manufacturer’s installation instructions, precautions, and maintenance procedures, and used within the environmental conditions in which it is expected to perform. Alston Inc. may reimburse actual labor costs, in the form of store credit, for the removal, refinishing, or replacement of the hardwood flooring products. No cash/check payment will be issued under any circumstances.

Warranty Limitations for Staple-Down or Nail-Down Installations

Our hardwood flooring products are not recommended to be stapled down or nailed down to OSB/particleboard subfloors. Only plywood subfloor is recommended for staple-down/nail-down methods. Furthermore, our products are not warranted against squeaking, crackling, or popping noises when using staple-down or nail-down installation methods. Some squeaking, popping, or crackling is to be expected due to subfloor movement when stapling or nailing the flooring over a plywood substrate. In addition, our flooring is not warranted against staples or nails pulling out of the subfloor.

This Warranty Does Not Cover Purchases over the Internet

Alston Inc. sells our products through authorized retail outlets only. Alston Inc. will not honor any warranty claims for any products purchased over the Internet, nor will we accept any returns for such products.

Exclusions

Alston Inc. disclaims liability for incidental or consequential damages, including any implied warranty of merchantability or warranty of fitness for a particular purpose, with respect to this product. This is the complete and exclusive statement of the warranty from Alston Inc., and is in lieu of all other express and/or statutory warranties. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation/exclusion may not apply to you.

Any Alston flooring sale that has been misrepresented by the retailer/seller, including but not limited to returns, off-color, or manufacturer-defect resale, is not covered by this manufacturer warranty.

Wood will readily exchange its molecular moisture according to the relative temperature/humidity of the surroundings. These changes in different climate settings cause some boards to expand and contract and develop minor surface cracks due to low relative humidity (dryness). Minor seasonal checking or cracking on limited boards is inherent in all wood products, and thus is NOT warranted. It is essential to keep a consistent room temperature of 65°F–85°F and relative humidity levels of 35%–55% at all times. (Use of a humidifier/dehumidifier may help to maintain the proper humidity level of the environment and minimize seasonal checking.) In addition, all non-engineered (solid) flooring products may consequently experience some minor separation between boards at different times during the year due to temperature/humidity changes. This is an act of nature, so it is not covered by the warranties.

Gapping, shrinkage, squeaks, popping or crackling noises, and/or structural subfloor-related issues are not covered under this warranty. The warranties do not cover damage/failures as a result of uneven subfloors. The warranties do not cover scratches or indentations arising from accidents, abuse, misuse, insufficient protection on furniture, or heavy objects. Dents, scratches, or claw marks made by pets, spiked or stiletto high-heel shoes, sand, pebbles, and other abrasives are considered abuse and are not covered. The warranties do not cover damage caused by negligence, wheelchairs, impact from objects, insects, water leaks/saturation, excessive heat, or the “greenhouse” effect. Mold growth and related issues are NOT covered under the warranties.

The warranties also do not cover damage caused by natural weather conditions, such as, but not limited to: freezing, heat, sunlight, rainfall, tornadoes, floods, erosion, landslides, hurricanes, wind, earthquakes, and other natural disasters. Fading or color discoloration caused by exposure to sunlight is not covered. Color variations, grain variations, mineral streaks, small knots, etc. in wood flooring are also natural occurrences due to wood species, age, characteristics of the flooring, and exposure to sunlight. For these reasons, we cannot guarantee that new and/or replacement flooring will match the display samples and/or existing installed floors exactly.

The warranties do not cover damage arising from improper maintenance and failure to follow Alston’s maintenance instructions. The warranties do not cover construction-related damage, improper installation procedures, and/or improper alterations or modifications of the original manufactured products. The warranties do not cover floors with alkalis in the subfloor, or conditions arising from hydrostatic pressure or exterior applications. The warranties do not apply to seconds, off-quality, or “as-is” goods.

This limited warranty is not transferable, not assignable, and extends only to the original User. Alston flooring material purchased through the Internet is NOT covered under this warranty.

Customer Service & Claims

Save Your Original Receipt!

Save your original purchase receipt to protect your flooring warranty! Document your purchase and save this information for future reference.

Make sure that you have recorded the following information:

Date of Purchase
Product Name & SKU
Seller/Retailer Name
Seller/Retailer Address
Seller/Retailer Phone
Subfloor Moisture Records
Photographs, if any

Customer Service

Should you have any questions or concerns regarding your flooring, please contact Alston Inc. at 1 (909) 287-0668 between 8:00 am and 4:30 pm Pacific Standard Time.

Claims

In the unlikely event that you ever need to file a claim on a floor, please note that all claims must be made in writing and within the warranty coverage period. Claims need to be filed first with the Alston Inc. authorized dealer/retailer where the original purchase was made, within 30 days after any defect has been detected. The original purchase receipt, as well as the written jobsite pre-installation documentation, including subfloor moisture records and the claim form, must accompany all claims. Please also include photographs, if any, of the failed floor.

If the retailer is unable to satisfy the claim, please contact Alston Inc. in writing at:

Alston Inc.
Warranty and Claims
21491 Ferrero Pkwy
City of Industry, CA 91789
Tel: 1 (909) 287-0668
Email: info@alstoninc.com

Alston Inc. reserves the right to have an Alston representative inspect the floor, remove samples for technical analysis, and request proof that pre-installation, installation, and floor care and maintenance are in accordance with Alston requirements. If any portion of your floor should fail with respect to applicable warranty provisions, Alston Inc. will repair, refinish, or replace the product at its sole discretion.

Light Commercial Warranty

Pre-Installation Satisfaction Guarantee

Limited Lifetime Structural Warranty

Limited 25-Year Wear Layer Warranty

Alston Inc. warrants to the original User that our hardwood flooring will not wear through the top of the product veneer within twenty-five (25) years from the date of installation.

Limited 5-Year Light Commercial Traffic Finish Wear Warranty

Alston Inc. warrants to the original User that, when our hardwood flooring is used under light commercial traffic conditions, and provided that our care and maintenance guidelines are strictly followed, our factory finish will not wear through or peel off of the hardwood flooring for five (5) years from the original date of installation. Finish wear-through is defined as 100% finish removal over at least 5% of the total installed flooring area. Gloss reduction and surface scratches in the finish are not considered surface wear and therefore are not covered under this warranty. In the unlikely event that our finish wears through or peels off of the hardwood flooring, Alston Inc. will, at our option, either: (1) replace the affected plank(s); (2) recoat the affected area; or (3) refund the purchase price, prorated over the remaining years of this limited warranty, for the affected area only.

Note: Heavy commercial traffic use is not recommended with our flooring (e.g. schools, hospitals, offices, airport terminals, train stations, department store aisles, or industrial floors) and therefore is not covered under this warranty.

Moisture and Bonding Warranty

Regarding All Warranty Protections

Warranty Regarding Labor Costs

Warranty Limitations for Staple-Down or Nail-Down Installations

This Warranty Does Not Cover Purchases over the Internet

Exclusions

Alston Inc. disclaims liability for incidental or consequential damages, including any implied warranty of merchantability or warranty of fitness for a particular purpose, with respect to this product. This is the complete and exclusive statement of the warranty, and is in lieu of all other express and/or statutory warranties. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation/exclusion may not apply to you.

Wood will readily exchange its molecular moisture according to the relative temperature/humidity of the surroundings. These changes in different climate settings cause some boards to expand and contract and develop minor surface cracks due to low relative humidity (dryness). Seasonal checking or cracking is inherent in all wood products, and thus is NOT warranted. (Use of a humidifier/dehumidifier may help to maintain the proper humidity level of the environment and minimize seasonal checking.) In addition, all non-engineered (solid) flooring products may consequently experience some minor separation between boards at different times during the year due to temperature/humidity changes. This is an act of nature, so it is not covered by the warranties.

The warranties do not cover scratches or indentations arising from accidents, abuse, misuse, insufficient protection on furniture, or improper maintenance. Dents, scratches, or claw marks made by pets, spiked heels, sand, pebbles, and other abrasives are considered abuse and are not covered. The warranties do not cover damage caused by negligence, insects, water saturation, excessive heat, or the “greenhouse” effect. The warranties also do not cover damage caused by natural weather conditions, such as, but not limited to: fading or discoloration caused by exposure to sunlight, rainfall, tornadoes, floods, erosion, landslides, hurricanes, earthquakes, and other natural disasters.

Color variations, grain variations, mineral streaks, small knots, etc. in wood flooring are also natural occurrences due to wood species, age, characteristics of the flooring, and exposure to sunlight. Spiked or stiletto high-heel shoes, especially those in poor repair, may cause denting and related damage to hardwood floors due to the extremely high compressive force they generate. For these reasons, we cannot guarantee that new and/or replacement flooring will match the display samples and/or existing installed floors exactly. The warranties do not cover damage arising from failure to follow Alston Inc. maintenance and installation procedures, and/or improper alterations or modifications of the original manufactured products.

This limited warranty is not transferable, not assignable, and extends only to the original User. Alston flooring material purchased through the Internet is NOT covered under this warranty.

Customer Service & Claims

Save Your Original Receipt!

Save your original purchase receipt to protect your flooring warranty! Document your purchase and save this information for future reference.

Make sure that you have recorded the following information:

Date of Purchase
Product Name & SKU
Seller/Retailer Name
Seller/Retailer Address
Seller/Retailer Phone
Subfloor Moisture Records
Photographs, if any

Customer Service

Should you have any questions or concerns regarding your flooring, please contact Alston Inc. at 1 (909) 287-0668 between 8:00 am and 4:30 pm Pacific Standard Time.

Claims

If the retailer is unable to satisfy the claim, please contact Alston Inc. in writing at:

Alston Inc.
Warranty and Claims
21491 Ferrero Pkwy
City of Industry, CA 91789
Tel: 1 (909) 287-0668
Email: info@alstoninc.com